In recent days, the China Consumers Association's Agricultural Machinery Product Quality Complaint and Supervision Station has issued a reminder to farmers across the country, emphasizing that when purchasing agricultural machinery, they should follow the "Three Knows and Three Checks" principle. This information was reported by the Provincial Agricultural Bureau on March 15.
First, farmers should be well-informed and compare options before making a purchase. They should take into account not only the price but also the quality and after-sales service of the product. Avoid being swayed by one-sided information, as this can lead to falling into traps. When buying large or expensive agricultural machinery, it is crucial to thoroughly understand the product’s performance, reliability, and application scope. Also, make sure to check the reputation of the manufacturer and sales channels. Don’t just go for the cheapest option—consider the overall value. It’s recommended to visit the site and observe how the machinery operates in real conditions rather than relying solely on advertisements.
Second, always request the "one ticket"—the purchase invoice—and the "two certificates"—the product certificate and warranty certificate—as well as the operating instructions. These documents are your legal rights, so don't hesitate to ask for them. According to the "Regulations on the Responsibility for the Return, Repair, Replacement and Return of Agricultural Machinery Products" issued by six national ministries, the seller is responsible for the "three guarantees." If the machinery you purchased fails within the warranty period, you have the right to request repairs, replacements, or returns based on the invoice. If the product does not come with a certificate, it may raise doubts about its quality, and you should consider refusing the purchase. The three certificates are essential for any repair or replacement process. If the product malfunctions during the warranty period, promptly contact the maintenance center and ensure the repairer records the details accurately. This record will support your claim if you need to return the product under the three-guarantee policy.
Third, carefully read the product manual to fully understand its functions, maintenance procedures, and common troubleshooting tips. Follow the instructions strictly and avoid operating the equipment blindly. Remember: if damage occurs due to improper use, the merchant is not responsible, and the buyer may have to bear the loss.
By following these guidelines, farmers can protect their interests and make more informed decisions when purchasing agricultural machinery.
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